At Intrepid, being ‘the most effective journey firm for the world’ is extra than simply phrases. It’s a dedication backed up by over 34 years of labor. That’s why we brazenly share our environmental and social efficiency yearly in our Built-in Annual Report.
We introduced over 328,000 travellers on journeys with us by means of 120 nations on all seven continents in 2023. Behind the scenes, it was an enormous 12 months of file progress at Intrepid, pushed by 1000’s of Intrepid individuals – our employees, travellers, companions and extra – who collectively show that Intrepid’s purpose-led enterprise mannequin works. And when it really works, the tales of the individuals who make it work are on the coronary heart of it.
You’ll find a few of these tales inside our Built-in Annual Report (alongside some information and figures). It’s an enormous learn, for good cause – we’ve received so much to say! Learn on for the spotlight reel.
1. Nice individuals doing good
Our individuals are behind our efficiency, and we invested in them in 2023, including over 1000 new employees members throughout the globe. Each certainly one of them is paid a verified residing wage, and we expanded our household depart insurance policies to higher help their lives exterior of work. Over 600 of us made use of our volunteer insurance policies (20 hours per 12 months), contributing over 6000 hours to 167 volunteer organisations globally. Need in on these advantages? Try our present openings.
2. Trying ahead to a much bigger and higher Intrepid
Whereas our greatest 12 months ever was unfolding, our management crew appeared forward to the long run, constructing the muse of our 2030 technique for the evolution of Intrepid. We put the wheels in movement to not solely run higher journeys however to take Intrepid past journeys, as a result of we imagine the world wants extra Intrepid individuals. We kicked that off in 2023 by getting into the lodging sector by means of the acquisition of an ecolodge in Australia, and by introducing 4 new firm values – we’re actual, formidable, impactful and collectively.
3. Carbon motion
As a result of data is energy, we added carbon labels to greater than 800 journeys so that you might be higher outfitted to make knowledgeable journey choices. Like quite a lot of journey corporations, we’re regularly studying and evolving on this house, so we revealed an open-source information to carbon labelling and emissions modelling so different journey corporations can leverage our learnings and we will work collectively to construct industry-wide greatest practices.
4. Contributions to charitable and neighborhood causes
Intrepid and The Intrepid Basis contributed $4.6 million to charitable and neighborhood causes all over the world in 2023. A lot of that was supported by means of beneficiant donations to The Intrepid Basis, however on high of that Intrepid donated money, volunteer time, in-kind donations and administration time to varied neighborhood causes, together with the Australian Purple Cross Lifeblood service and the First Nations Tourism Mentoring Program, all year long.
5. Good Journeys Solely, in all places
We painted the city pink across the globe with our largest model marketing campaign ever. Constructed to succeed in extra Intrepid individuals and lift our model profile in key cities, Good Journeys Solely splashed onto billboards, buses, trains, screens, cinemas and earbuds in Melbourne, Sydney, Toronto, New York Metropolis, London, Marrakech and extra, reaching an estimated 280 million individuals.
6. So many good tales shared
We had been sizzling off the presses greater than as soon as in 2023, most notably as certainly one of TIME Journal’s high 100 most influential corporations, to not point out the over 6500 different mentions within the media all year long, that includes Intrepid’s journey experiences and local weather and equality management. We informed loads of our personal tales, too, with over 140 tales proper right here on The Good Occasions, plus numerous extra on our social channels, the place over 150,000 of you joined our communities, together with our latest foray: TikTok.
7. Finest 12 months ever
It’s not all concerning the cash, however it’s what retains the lights on, and 2023 marked our greatest monetary efficiency ever, a welcome milestone after just a few years of pandemic-induced challenges. Final 12 months we noticed our largest day of direct bookings ever, and because of that in the future, 1900 travellers can be heading off on Intrepid journeys.
8. Extra journeys and make ‘em higher
We added 94 new journeys to our catalogue and made lots of of enhancements to present itineraries, together with 60 brand-new experiences and 385 tweaks based mostly on buyer suggestions. We continued to make it a precedence so as to add and enhance experiences with neighborhood affect to assist extra individuals profit culturally and economically from our journeys, like our new Timor-Leste and Albania Expeditions. You’ll be able to dive into what’s new for 2024 over on The Items.
9. Improved customer support and expertise
Supporting travellers on the bottom and on the hunt for an journey means making certain our customer support can sustain. In 2023, we made enhancements to our techniques to shave minutes off of cellphone and chat wait occasions, pace up our web site by 22 % and supply personalised e-mail communications.
10. You gave again in huge methods
The Intrepid Basis added 34 new companions in 2023, together with Gorilla Docs in Rwanda and Vun Artwork in Vietnam. The Basis’s always-on fundraising efforts and emergency appeals collected $2.8 million in donations from Intrepid travellers and supporters, which, in flip, supported 50 NGOs and charities, and contributed to humanitarian aid efforts in Morocco, Turkey, Syria and Hawaii.
That is simply the tip of the iceberg that was Intrepid’s greatest 12 months, fuelled by an ever-growing sense of neighborhood, connection and curiosity. Head over to the complete Built-in Annual Report to learn extra and study our monetary, environmental and social efficiency and the way we maintain ourselves accountable to being higher.